The agency founder was working 70-hour weeks trying to manage client work while handling routine administration.
Delegation Roadmap
Ossisto VAs took over client billing, calendar scheduling, vendor follow-ups, and prospective client research.
Standard operating procedures (SOPs) were documented for every task to guarantee consistency.
- Invoicing & payment follow-up
- Executive calendar management
- Lead research & CRM logging
The founder reclaimed 25 hours every week to pitch new enterprise accounts.
