Improving Healthcare Through
Administrative Support

The Challenge

CarePlus Medical Center faced mounting administrative paperwork, appointment scheduling bottlenecks, EHR data delays, and patient follow-up backlogs that drained clinical staff productivity.

The Solution

Ossisto deployed a team of trained, HIPAA-compliant healthcare virtual assistants to manage patient appointment scheduling, insurance eligibility verification, billing inquiries, and EHR data entry 24/7.

Key Benefits

• Significant time savings for the in-house team.
• Faster turnaround for insurance approvals and documentation.
• Improved accuracy in patient records and billing.
• Enhanced focus on delivering better patient care.

The Results

With Ossisto's healthcare virtual assistants, CarePlus achieved greater operational efficiency, reduced administrative burden and a more streamlined workflow — improving both the patient experience and business productivity.

• 45+ hours saved weekly per practitioner
• 35% improvement in patient satisfaction
• 99.4% scheduling accuracy